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Our Policies

Terms & Conditions

Use of This Web Site

These terms and conditions set out the rules for using our website ag-ni.com which you should read carefully. By accessing our website, you hereby accept same. We have taken all reasonable steps to ensure the accuracy and completeness of the information on the pages of this site, but we do not accept legal liability in respect of any inaccuracy or incompleteness in such information.

Please note that we amend these terms from time to time and it is your responsibility to check these terms to ensure you understand the terms that apply at that time.

Alphagraphic Inks Ltd t/a Alphagraphics is not responsible for the contents of any off-site pages referenced or linked to.

Privacy Policy

Alphagraphic Inks Ltd t/a Alphagraphics respects your right to privacy and comply with our obligations under all relevant legislation in force from time to time in the United Kingdom. The purpose of stating our web site privacy policy is to outline how we deal with any personal data provided to us while visiting this web site. If you are not happy with any element of the policy set out below you should refrain from use of this web site.

Disclaimer and Waiver of Liability

Every effort has been made to ensure that the information provided on this website is accurate and up to date. If you notice any errors or omissions, please let us know as soon as possible.

It is our policy to respond and correct errors within 7 working days of receiving accurate and verified information. Report any errors to us at info@ag-ni.com or phone us at +44 28 9049 2249.

We do not, nor do our employees assume responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided on the web site at this time and do not accept any liability whatsoever arising from any errors or omissions. All images are used for illustration purposes only.

Any links from this website to external websites are provided as a matter of convenience only. They should not be taken as an endorsement of the contents or practices of those external websites. We have no control over, nor do we accept responsibility for the content of external websites.

Damages

Any loss, damage, shortages or incorrect orders must be reported to us within 24 hours of delivery. Please quote your order number in all correspondence.

Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed.

We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.

In the case of receiving damaged goods, these must be signed for upon delivery as “Unchecked” or “Damaged” in order to process a claim.

Backorders

If for any reason we are unable to fulfil your order, or part of your order, we will contact you with details of anticipated delivery dates and an option to cancel your order if you would rather not wait.

We respect your individual right to personal privacy and will not collect any personal information about you on this website without your clear permission. In line with GDPR this policy outlines how we deal with any personal data you give us when visiting our website or through other channels of interaction like phone calls, emails, texts and marketing.

Should you wish to discuss how any personal data you volunteer to the company is held by us you can contact the Data Controller: Alphagraphic Inks t/a Alphagraphics, Unit 3, 96 Beechill Road, Belfast BT8 7QN; info@ag-ni.com.

Collection and Use of Personal Data

You are free to browse our website without providing any personal information. If you sign up for our email marketing or wish to register for an account we usually collect data such as name, address, email, phone number.

We also collect the following general data that is not personally identifiable information. We log your IP address, browser’s user agent, and referring address to help diagnose problems with our server, to administer our website and to identify unique users. Your IP address is also used to gather broad demographic information like geographical, browser type, pages viewed and time on our site.

If you contact us by email, phone or message on social media, subject to your consent we will hold details of our correspondence for a period of 12 months without further communication.

We do not purchase third party lists containing personal data.

Information about children

Our website is not intended for or to target children under 16 and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact info@ag-ni.com so that we may delete the information.

Marketing & Communications Consent

Alphagraphic Inks Ltd t/a Alphagraphics uses the following basis for marketing and communications:

  1. Legitimate Interest – this is the basis on which marketing and communications to our existing clients is carried out.
  2. Consent – marketing and communications for prospective customers will be governed by ‘out-in’ consent.

In both of the above cases, the option to “opt-out” will always be available.

How your information is used

  • The information collected by Alphagraphic Inks t/a Alphagraphics will be used for the following purposes.
  • To ensure that content from our site is presented in the most effective manner for you
  • To provide you, through email marketing, with product and service information, which may interest you, where you have consented to be contacted for such purposes
  • To provide statistical information to help us improve our website and general service to our customers
  •  To process and ship orders
  • To notify you about changes to our products or service
  • We do not share data with third parties.

You may inform us of any changes in your personal data and, in accordance with our obligations under GDPR and we will update or delete your personal data accordingly. Changes should be emailed to: info@ag-ni.com.

Social Media

Our website includes social media features such as Sharing and Like buttons. These features may collect your IP address, which page you are visiting on our sites and may set a cookie to enable the feature to function properly. These features are governed by the privacy and other policies of these third-party companies. They are not covered by the privacy policy of this company.

External Websites

We are not responsible for the privacy practices or the content of linked websites.

Retention of Personal Data

We retain the personal information you provide us with for as long as we consider it potentially useful in contacting you about our products and services, account enquiries or issues, or as needed to comply with our legal obligations or resolve disputes, after which it will be securely deleted.
We regularly review the personal data that we hold and update, archive or securely delete information that has gone out of date.

Rights for individuals under the GDPR include:

  • You have the right to request a copy of any personal data held by us about you. You also have the right to have such data corrected or deleted where it is inaccurate or misleading.
  • You have a right to find out what personal data we hold on you or to have your personal data updated, amended or removed from our files, please email info@ag-ni.com.
  • You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by emailing us at info@ag-ni.com.
  • You can choose to opt-out of any email marketing communications sent by us at any stage.
  • You may exercise your rights to lodge a complaint against us to the Information Commissioner, should you feel this is warranted.

Data Storage and Security

Security

We are committed to ensuring that your personal data is secure, and we do our utmost to protect user privacy through the appropriate use of security technology. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect and hold.

Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, destinations inside or outside the United Kingdom. It may also be processed by staff operating inside or outside the United Kingdom who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

While we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we ensure its security in our processes in accordance with this privacy policy.

Who do we share data with?

Data is shared with financial institutions, logistic couriers, our web hosting company and suppliers (for the purpose of direct shipping only). We do not share details with third party advertisers and other customers.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a law, court order, or legal process.

Cookie Policy

We use cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable us to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Changes to the Privacy Policy

Any changes to our Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Next Day Delivery NI & ROI:

Order before 4pm (Mon-Fri) for next business day delivery, provided it is a stock item

Delivery Charges ROI:

  • Free carriage on orders over  €350.00 ex vat
  • €14.50 on orders under €350.00 ex vat

Delivery Charges NI:

We cannot guarantee an exact delivery schedule but we will do our best to help with a specific request. Please contact us at info@ag-ni.com. We will be able to supply a tracking number that can be referenced on DPD.ie.

Collections

If you wish to collect your order, our warehouse is open for collections  from Monday to Friday from 9am to 5pm, excluding bank holidays.

Where possible, please place your order in advance of arrival to reduce waiting time, especially if you require rolls to be slit or metres wound off.

Click here for directions to our premises. Entry restrictions due to Covid-related social distancing policies may apply.

UK Deliveries

Our delivery charges to anywhere in the UK are:

  • Free carriage per delivery on orders over £315.00 ex vat
  • £12.90 for orders up to £315 ex vat

Transit time: 2 – 3 Days

Deliveries to Mainland Europe:

  • €15.00 per order ex vat

Transit Time:

3 – 4 days: Belgium, France, Germany, Luxenburg, Netherlands.

4 – 6 days: Austria, Czech Republic, Denmark, Italy, Slovakia, Spain.

5 – 8 days: Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Slovenia, Sweden.

Deliveries to: Switzerland, Liechenstein, Croatia, Bosnia, Norway, Serbia and Montenegro

  • From £50.00 (includes Custom Clearance Charge)

Transit Time:

4 – 5 days:  Switzerland, Liechenstein.

5 – 8 days:  Croatia:  Bosnia, Norway, Serbia & Montenegro.

Rest of the World: Please contact us to confirm shipping cost.

Damages

Any loss, damage or shortages must be reported to us within 24 hours of delivery. Please quote your order number in all correspondence.

Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed.

We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.

In the case of receiving damaged goods, these must be signed for upon delivery as “Unchecked” or “Damaged” in order to process a claim.

Backorders

If for any reason we are unable to fulfil your order, or part of your order, we will contact you with details of anticipated delivery dates and an option to cancel your order.

Returns for internet orders

If your product is no longer needed or has been ordered in error, Alphagraphic Inks Ltd t/a Alphagraphics may be able to offer a refund if the product can be resold and is in a fit state to do so. Please note you must email our returns department (info@ag-ni.com) within 7 days of receipt of order requesting a returns code. If the return is authorised this returns code must be labelled on items being returned to Alphagraphics. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Alphagraphics the packaging and product must also be in the same condition as received. If the item is not in resalable condition, then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.

After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Alphagraphics must be borne by the customer.
We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed. We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.

***Direct orders or made-to-order items cannot be returned unless the item is faulty, in which case appropriate actions will be taken to resolve any issues***

 

Faulty Items.

As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Alphagraphic Inks Ltd t/a Alphagraphics within 7 days of the item being received. Failure to outline missing items to Alphagraphics will result in forfeiture in obligations to replace missing parts from Southern Print Supplies Ltd T/A Walsh Graphics.

If you deem the item you received as being faulty within the 3 months then you can send the item back to Alphagraphics for inspection by our returns department. Please note you must email our returns department at info@ag-ni.com requesting a returns code. This returns code must be labelled on items being issued back to Alphagraphics. Warranty varies between manufacturers so it is advised to contact Alphagraphics regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty, we will either replace product, offer a similar product or – if neither of these is possible then we will issue a refund of the product.

Please note that the application and further processing of all products supplied by Alphagraphics must be carried out by a fully trained and experienced operator. Failure to present evidence that this is the case may invalidate any claim for return of product and/or refund.

Supply in Error

If you receive a wrong item, Alphagraphic Inks Ltd t/a Alphagraphics must be notified within 7 days of receiving your order. We will then organise the collection  of your item. When the item is received back to our returns department and is confirmed to be supplied in error, Alphagraphics will replace the item with the correct one.

If it is not a wrong item, the customer will be invoiced the collection charge as incurred by Alphagraphics. If it is possible to resell the item Alphagraphics will restock and will issue a credit note to the customer at 85% of the original value. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.

Please note:

1. Under no circumstances should an item be returned to Alphagraphics without the authorised returns code clearly displayed.

2. All items purchased via the website must be returned through the appropriate channels as outlined above.

3. Any items to be returned to Alphagraphics remain the property of the customer until a full returns inspection and verification has been carried out, after which Alphagraphics reserves the right to refuse the returned item(s).

Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Alphagraphics will issue refunds within 48 hours of authorisation for same and Alphagraphics will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.