Next Day Delivery NI & ROI:
Order before 4pm (Mon-Fri) for next business day delivery, provided it is a stock item
Delivery Charges NI:
- Free carriage on orders over £300.00 ex vat
- £9.95 on orders under £300.00 ex vat
Delivery Charges ROI:
- Free carriage on orders over €350.00 ex vat
- €15.95 on orders under €350.00 ex vat
Collections
If you wish to collect your order, our warehouse is open for collections from Monday to Thursday from 9am to 5pm, and 9am – 4pm on Fridays. (excluding public holidays).
Where possible, please place your order in advance of arrival to reduce waiting time, especially if you require rolls to be slit or metres wound off.
UK Deliveries
Our delivery charges to anywhere in the UK are:
- £45 on a 2-3 working day transit. This is based on stock items. Non-stock items may have a longer lead time
Transit time: 2 – 3 Days
Damages
Any loss, damage or shortages must be reported to us within 24 hours of delivery. Please quote your order number in all correspondence.
Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed.
We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.
In the case of receiving damaged goods, these must be signed for upon delivery as “Unchecked” or “Damaged” in order to process a claim.
Backorders
If for any reason we are unable to fulfil your order, or part of your order, we will contact you with details of anticipated delivery dates and an option to cancel your order.
Returns for internet orders
If your product is no longer needed or has been ordered in error, Alphagraphic Inks Ltd t/a Alphagraphics may be able to offer a refund if the product can be resold and is in a fit state to do so. Please note you must email our returns department (info@ag-ni.com) within 7 days of receipt of order. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Alphagraphics the packaging and product must also be in the same condition as received. If the item is not in resalable condition, then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.
After inspection and the product is in a resale condition we will issue a refund. The customer may be charged a 10% restocking fee on returned goods. Shipping costs sending products back to Alphagraphics must be borne by the customer.
We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
Please ensure the goods are checked upon arrival before signing (or goods are signed for as unchecked). Any claims made as a result of courier damage cannot be pursued if this procedure is not followed. We will not be liable for any damage to goods returned to us via another courier if goods have not been checked upon receipt from us and reported immediately.
***Direct orders or made-to-order items cannot be returned unless the item is faulty, in which case appropriate actions will be taken to resolve any issues***
Faulty Items.
As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Alphagraphic Inks Ltd t/a Alphagraphics within 2 days of the item being received. Failure to outline missing items to Alphagraphics will result in forfeiture in obligations to replace missing parts from Alphagraphic Inks Ltd t/a Alphagraphics.
Please note that the application and further processing of all products supplied by Alphagraphics must be carried out by a fully trained and experienced operator. Failure to present evidence that this is the case may invalidate any claim for return of product and/or refund.
Supply in Error
If you receive a wrong item, Alphagraphic Inks Ltd t/a Alphagraphics must be notified within 2 days of receiving your order. We will then organise the collection of your item. When the item is received back to our returns department and is confirmed to be supplied in error, Alphagraphics will replace the item with the correct one.
If it is not a wrong item, the customer will be invoiced the collection charge as incurred by Alphagraphics. If it is possible to resell the item Alphagraphics will restock and will issue a credit note to the customer at 90% of the original value. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
Please note:
1. All items purchased via the website must be returned through the appropriate channels as outlined above.
2. Any items to be returned to Alphagraphics remain the property of the customer until a full returns inspection and verification has been carried out, after which Alphagraphics reserves the right to refuse the returned item(s).
Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Alphagraphics will issue refunds within 48 hours of authorisation for same and Alphagraphics will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing Bank.